As a CSuite leader and an ICF accredited PCC (Professional Certified Coach) in leadership, communication & business, I’ve witnessed firsthand the profound impact that effective leadership can have on employee development. In this article, I observe certain dynamics of leadership in talent development, highlighting 5 key roles that future leaders may want to embrace (if not yet), with a particular focus on the importance of “coachability.” I also cover a specific example with each point.
In an era where change is the only constant, the role of future leaders is transforming dramatically. Today’s leaders are not just tasked with driving results; they are now responsible for cultivating talent and building a DNA of growth within their organisations.
- Mentor and Guide: The Shift from Authority to Partnership
Traditionally, leaders were seen as the ultimate authority figures, responsible for making decisions and directing teams. However, the future of leadership requires a shift towards mentorship and partnership. Leaders must actively engage in one-on-one development conversations, offering guidance and support tailored to individual team members’ needs. Here the ‘art’ of communication plays a pivotal role where ‘listening’ and ‘empathy’ becomes the 2 core pillars.
For instance – The Marriot Leadership Development Program
Marriott International has successfully implemented a mentorship program where experienced leaders guide younger employees. This initiative not only boosts employee confidence but also cultivates a culture of open communication. By investing in mentorship, Marriott has seen a marked improvement in employee retention rates and overall job satisfaction.
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This mentorship approach encourages team members to bring their authentic selves to work, imbibing a sense of belonging and commitment. However, the effectiveness of mentorship relies heavily on the coachability of the mentee. Coachable individuals are more open to feedback and willing to explore personal growth, making them ideal candidates for mentorship.
- Championing a Learning Culture: Embracing Lifelong Learning
In a rapidly changing marketplace, the need for continuous learning is paramount. Future leaders must champion a culture that values lifelong learning, encouraging employees to seek out new skills and knowledge. This can be achieved through various means, including workshops, online courses, and collaborative learning initiatives.
For instance- Google’s Employee Development Programs
Google is renowned for fostering an environment of continuous learning. With its “20% time” policy, employees are encouraged to dedicate a portion of their workweek to pursuing projects or learning opportunities that ignite their passion. This approach has led to the creation of innovative products and a highly skilled workforce.
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Creating a learning culture not only enhances employee skills but also keeps the organisation agile and adaptable. Nevertheless, the success of these initiatives hinges on the coachability of employees. Those who are receptive to learning and willing to apply feedback will thrive in such an environment.
- Facilitators of Collaboration: Breaking Down Silos
As organisations grow, silos can develop within departments, hindering collaboration and innovation. Future leaders must take on the role of facilitators, actively promoting cross-functional collaboration and ensuring that diverse perspectives are considered in decision-making processes.
E.g.- Unilever’s Cross-Functional Teams
Unilever has effectively utilised cross-functional teams to drive innovation and respond to market changes. By breaking down silos, the company has fostered collaboration among various departments, leading to the development of successful products that meet consumer needs.
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Facilitating collaboration requires leaders to create an inclusive environment where team members feel valued and empowered to contribute. The coachability factor plays a crucial role here; team members who are open to collaboration and receptive to different viewpoints enhance the overall creativity and effectiveness of collaborative efforts.
- Driving Performance Through Feedback: The Art of Constructive Criticism
Effective performance management is rooted in open and honest feedback. Future leaders must prioritise regular feedback sessions, focusing on both strengths and areas for improvement. This practice not only helps employees grow but also aligns their performance with organisational goals.
For instance -Adobe’s Check-In System
Adobe replaced its traditional performance reviews with a “Check-In” system that encourages ongoing conversations about performance. This shift has resulted in increased employee engagement and productivity, as team members receive timely feedback that they can act upon.
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However, the effectiveness of feedback relies on the coachability of employees. Those who are willing to accept constructive criticism and view it as an opportunity for growth will benefit most from this approach. Leaders must ensure that their feedback is delivered in a manner that fosters a growth mindset.
- Leveraging Technology for Development: The Role of Digital Tools
In the digital age, technology plays a pivotal role in talent development. Future leaders should leverage digital tools to facilitate learning, performance tracking, and employee engagement. This includes using learning management systems, collaboration platforms, and performance analytics to enhance the development process.
E.g.- LinkedIn Learning
LinkedIn Learning has become a powerful tool for organisations looking to upskill their workforce. By providing access to a vast library of online courses, companies can empower employees to take charge of their learning journeys. This initiative has proven particularly effective in promoting self-directed learning.
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While technology can enhance the development process, it is crucial for leaders to assess the coachability of their employees in utilising these tools. Those who are self-motivated and eager to learn will fully leverage the potential of digital resources, leading to greater overall success.
The Importance of Coachability in Developing Talent
Throughout this exploration of the evolving role of future leaders in talent development, one recurring theme is the importance of coachability. Coachability refers to an individual’s willingness to learn, accept feedback, and adapt. It is a key factor that influences how effectively employees can develop their skills and advance in their careers.
The Coachability Framework: GROW Model has been one of my favourites –
To enhance coachability within teams, leaders can implement the GROW model, a lesser-known yet effective framework for shaping talent development:
- Goal: Define clear objectives for personal and professional growth.
- Reality: Assess the current situation and identify any gaps in skills or knowledge.
- Options: Explore potential strategies and resources for achieving the defined goals.
- Will: Establish commitment to take action and follow through on development plans.
This model encourages employees to take ownership of their growth while providing a structured approach to coaching conversations. By fostering an environment where coachability is emphasised, leaders can cultivate a culture of continuous improvement and innovation.
Crisp Reflection –
This, is not easy, and every good thing is even better maybe when it does not come easy, perhaps.It needs a top-down approach with deep consistent intent.
As we look ahead, the role of leaders in developing talent will continue to evolve. the success of these initiatives hinges on the coachability of employees. In a world where adaptability is crucial, organisations that prioritise talent development will not only thrive but also cultivate a workforce that is equipped to meet the challenges of tomorrow. As senior marketing leaders, it is imperative to recognise and actively promote the coachability factor within your teams. By doing so, you will empower your employees to reach their full potential and drive your organisation toward a successful future.
The views and opinions published here belong to the author and do not necessarily reflect the views and opinions of the publisher.
Extending beyond academia; Ankoor has been honoured with the "CIRCLE OF EXCELLENCE 2024" award by Passion Vista and recognized as the "MAN OF EXCELLENCE, 2024" by the prestigious Indian Achievers' Award. Additionally, he received the "LEADER 2.0 AWARD, 2023" from adgully and was named a "DIGITAL KAIZEN LEADER by DigiAdCon 2024”, Dr. Dasguupta's contributions to the field of marketing are widely acclaimed, marking him as an inspiring thought leader in his domain. Ankoor is also a member of IMA India’s CMO Forum.
Most recently Dr. Dasguupta has been selected and felicitated with the national level award -Dr. A.P.J Abdul Kalam Inspiration Award 2024 in the category Youth Icon of the Year.
Dr. Dasguupta is a key member of the esteemed International CMO Council and keeps delivering lectures at top Business Schools and also colleges at University of Delhi. As an industry expert, Ankoor has also been a member of the interview panel at MICA for their PGP Group Exercise & Personal Interview PI process for PGDM-C/PGDM selection for two consecutive years. Dr. Dasguupta is also on the Advisory Board of the Marketing Department at ISBR Business School, Bangalore. Recognized by DMA Asia as a marketing Ace, Dr. Dasguupta is a LinkedIn Top Voice, advocate of social impact, driven by kaizen, Ankoor believes in the power of Energy and Energize
Dr. Ankoor is practicing his PCC (Level 2) coaching from the gold standard International Coaching Federation [ICF]. He is a people's person and has worked across functions in senior leadership positions in marketing, advertising, media & communication with a pedigree of 24 years and ongoing exciting journey. Trained from Dale Carnegie in Mentoring to Develop Talent, Ankoor is a marketing practitioner, a coach, a knowledge manager, a team builder, a thought-leader, an avid writer with close to 100 published articles / interviews and is a Thought Leader. Dr.Ankoor wears the hat of a CMO as well. His leisure pursuits are reading, effective listening and percussion. Follow Dr. Ankoor Dasguupta on LinkedIn| https://www.linkedin.com/in/ankoordasguupta/
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