LeftBrain RightBrain September 15,2026
The last few weeks have been full of flying. Eight flights in 14 days, during which, I was reminded of two simple things about service excellence. The first was about promising and not delivering....
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4-mins read
A warm summer evening filled with music and good food was where I got this week’s lesson. Blue...
September 08,2026 READ MORE
“How much about my personal life is it appropriate to share in a professional context?” “Is it helpful...
September 01,2026 READ MORE
I used to ask, “Why is this happening to me?” I now ask, “What is this experience showing...
August 25,2026 READ MORE
Last week, I went to Chennai on work. I boarded the flight not knowing how it would feel...
August 18,2026 READ MORE
In January of this year, I began a new learning journey when a course called Deep Coaching Intensive...
August 11,2026 READ MORE
Welcome to the World Café – Engaging People In Conversations That Matter. The first train-the-trainer (TTT) program I...
August 04,2026 READ MORE
I was on a quiet morning walk; the sun was sharp and playing hide and seek with it...
July 28,2026 READ MORE
Parking, People, Presence of Mind, and Product – Have the 4 P’s evolved? Normally, my weekly column is...
July 27,2026 READ MORE
Winging my way back to Delhi from Mumbai on a morning flight, I was reminded how energising a...
July 14,2026 READ MORE
“Let me check with Dad” has now been replaced with “I wish I could check with Dad”. I...
July 07,2026 READ MORE
The Crested Serpent Eagle was the first bird our guide pointed out as we began a two-hour walk...
June 30,2026 READ MORE
The hero’s journey. A Journey of becoming. The fight against all odds to eventually emerge victorious and then...
June 23,2026 READ MORE