The reliable ‘Trust Mindset’

The ‘Trust Mindset’ is one of the most unique mindsets that exists because acquiring this mindset means that your behaviour makes others trust you and you also start putting your trust in tested others. In today’s world building trust is no easy task as there are many who betray trust for short term gains. But building trust is actually the glue for successful relationships both in business and your professional life. Developing a ‘Trust Mindset’ is important for a culture of team work. Its important in client consultancy relationships, developing friendships or even in working towards a happy marriage.

Trust, they say is earned. And hard earned! An yet we hear this sentence around us “I can trust her with my eyes closed” or “You can trust this consultancy, they deliver a high quality of work”, so all is not lost in this era of mistrust and deceit. So how do you earn trust? Through positive moments of truth and trust building experiences. Human beings have become very skeptical nowadays. In any relationship including with professional service providers, doubt reigns supreme unless proven otherwise. It takes a lot to build trust but can be broken and shattered into pieces with just a small episode of trust betrayal. So how do you develop trust and nurture it? How do you develop a ‘Trust Mindset’?

Give trust a chance

This again is true whether you need to build trust about someone or get someone to trust you. Do not carry pre-determined notions or even any hangups from your last trust experience. Start afresh with an unbiased mind. Not everyone is a trust disruptor. Let your moments of truth be your guiding beacon. Say you are trying to get someone to trust you, put in your best effort in creating positive moments of trust. These cycles of experience of promise versus delivery, meeting perceived expectations and holding steady earn you the trust that you want. On the other side if you are letting your moments of truth with another person guide you about your trust quotient with that individual, be real and do not get misguided or misunderstand. It’s all about authentic moments of truth that create a trust bond.

Actions speak louder than words

An old adage but holds true even today. Be true to your words. You build trust through your words. As your actions unveil your intentions your words do not hold any meanings, till you build your reliability. Trust actually gets built as your actions meet your words. Unfortunately, we are tested and retested on trust more than on anything else. Therefore, do not think ever that you build trust painstakingly and it then remains static. Trust is dynamic based on your actions and circumstances. Mistrust is always just a flicker away with the smallest inaction or unintended action. Handle your trust relationships with kids’ gloves. With care and tenderness. Building trust is like maintaining a beautiful garden. As long as you tend and care for your garden patch, it will continue to delight you. If you neglect it, weeds and the grass grow, the flowering plants die and the garden will no longer delight you

Can broken trust be rebuilt?

Breaking trust is a shattering experience. As it is it takes a long time for a human being to trust you and when you break his trust, you first hit his self-esteem. For the aggrieved its like being stabbed in the back. It leads to a flood of emotions. Anger is the first major reaction of betrayal, stress and distress follow suit. No explanation is good enough as an antidote to the bitterness that gets created. Some people live with their gripe all their lives. Broken trust can never be rebuilt, its like the cracks on a vase that had shattered into many pieces and was put together again. Creating trust can do wonders but its very fragile, so handle with great care!

“It is mutual trust, even more than mutual interest that holds human associations together” H.L. Mencken

The views and opinions published here belong to the author and do not necessarily reflect the views and opinions of the publisher.

Amitesh Banerjee
Amitesh is a seasoned positive integrated communications disruptor with several years of multi- country/multi- domain experience. He has worked for reputed organisations in senior leadership positions including JWT, ITC, New Zealand Dairy Board, Seychelles Marketing Board, Perfect Relations, Genesis BCW, Adfactors, Della Group, H+K Strategies among others. Amitesh is Senior Vice President of Beanstalk Asia- a leading Integrated Marketing Communications firm.

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