Many a times we, as organisations, set out to create a utopian world of high performance, an aspirational state, generally chased without and benchmark.
So what is high performance? Keeping it simple, “Doing something better than what we did yesterday”. An excellent way to measure performance at a micro level, however for an organisation at large how do we know we did better than yesterday?
One might say a good indicator is the stock market, but frankly can every employee, across levels, attribute their performance to something like the stock market directly. Especially for organisation that is not even listed.
Performance is an outcome of Behavioral & Productivity measures. And when you can nudge them in a direction that benefits both – the employee and the organisation, it becomes High performance.
Productivity measures are something that are driven by the organisation (business depends upon it), and is generally thoroughly defined, quantified and measured. However, behavioral measures are almost extremely subjective.
Let’s say there is a training rolled out across the organisation that every individual needs to complete. Imagine the number of reminders and the communication that the organisation is bombarded with, just to get everyone to complete the training on time. And that too is a miss most of the time. This happens because employees see it as an organisations need and not theirs. So while the training is high priority for the organisation it is a low priority for employees.
What we need to understand, while an organisation identifies behavioral measures as an key attribute for business and develops various platforms to engage its employees, the ownership of delivery lies on the individual.
What if, there is a way we can measure and benchmark your behavioral attributes. Then every action undertaken by an individual will have meaning and a common direction that benefits both, the organisation and the individual.
As an organisation we need to create the right environment that captures these attributes to influence performance in the direction that mutually benefits everyone.
Can Gamification solve this?
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